FAQ & Support

In brief about MarmeLadies

MarmeLadies.com is a place in the Internet where single men from all over the world can meet single Slavic Ukrainian women and ladies from other Eastern European countries.
This site is not created for those who want just to chat and is not ready for a serious relationship.
Ladies registered at MarmeLadies.com have intention to meet their soul mate from abroad and get married. MarmeLadies.com was founded in 2007 and has established relationship with local marriage agencies in different towns and cities of different Eastern European countries, where ladies come to get assistance in translating and sending letters by electronic means. Our partners do not just translate the messages – they check ladies’ data and make sure their desire to find their soul mate is sincere, help them with advice about international relationship and much more.


How do you provide confidentiality for the contact information I provide you with?

MarmeLadies.com respects the right of all members to confidentiality and does everything possible to facilitate its non-disclosure.
Other members of the site will only see general information – your name, age, height, marital status, interests and other basic information along with the photos. Your contact information will never be forwarded to any other site member or any other 3rd party unless you send it to the person you like with the help of Support Service and according to the corresponding Client Consent document requested from Customer Support Service.


What are the costs?

Registration and listing of your profile at MarmeLadies.com is free of charge.
Sending "Kisses" (short notes saying that you are interested in this lady) is also absolutely free.

• First you purchase Credits; the Credits are put into your account

• 5 credits are deducted from your account when you send a message to a lady, or when you open an incoming message from a lady

• Online Chat - 1 credit for 2 minutes of chatting. Sending/viewing attachments: 1 credit/photo, 10 credits/video

• Wide range of virtual and tangible gifts – cost depends on choice.

Price List for Credits

10 credits    €11
20 credits    €19
50 credits    €45
100 credits    €79
160 credits    €121
250 credits    €164   (40% discount)


How do I pay?

You can make your purchases at our website using one of the most popular cards like Visa, Mastercard, JCB, Discover or Diners Club




Can I exchange email and phone numbers?

Unlike many other dating sites where the exchange of contact information is prohibited, you can provide the ladies with your email, phone number or other contact details through our Support Service free of charge. To prevent fraud (scam) cases on our site there is an automatic control system integrated over the ladies’ outboxes. However, it’s obvious that we are not able to control and be responsible for the correspondence outside our website. This is the reason why we strongly recommend our customers to use our service in order to get to know each other better, and as soon as both you and the lady feel safe and confident enough, you might want to take a step to another level of relations and switch to direct contact. Discuss this with your lady, and if she is ready, please submit a request for the contact information exchange by filling in the "Client Consent Form".


Can I send her a gift through the site?

Yes, we provide such a service for our customers. If you click “Send Flowers” button at a lady's profile page, you will see a list of possible gifts: flowers with a choice of colors and number, sweets, various certificates for services, gifts for her children and many other options. Within 5 days after your order, you will receive up to 5 photos taken at the time of the gift delivery. In addition to the presented list of gifts, the site often has various promotions and great seasonal offers, with which you can please your lady's heart, as well as get her photos taken especially for you! By the way, a free postcard goes along with each order, so you can can write a message for your sweetheart.

In addition to tangible gifts, you can also send virtual gifts to the ladies in online chat. A virtual gift is a digital item that allows you to easily capture the lady's attention and adds an extra touch of flirt. We offer a diverse selection of virtual gifts, with prices varying based on your preferences.


What is a “Kiss”?

"Kiss" option allows any member of MarmeLadies site to send a free and quick note saying that you like someone. Here's how it works:
You have a profile at MarmeLadies.com and while searching the profiles you see a profile that you like. You wish to let that lady know you have an interest in starting a dialogue with her. (If you are a visitor, you will need to register before you can send a kiss.) Now, you click the "Send a Kiss" button located under the photos, and the lady gets notified that you sent her a kiss, meaning you got interested in her. If she also likes you or wants to know more about you, she will send you a message back.


Do the ladies speak English?

The level of knowing the English language is indicated in the lady’s profile.
All the women you see at MarmeLadies.com get registered and want to meet a foreign man to get acquainted with. Even if they don’t speak your language, they will get a free translation of your message from the local marriage agency she is using to get access to the site. Message back to you will also be translated absolutely free of charge. It’s only possible to learn a foreign language if you are constantly using it. Talk and correspond with the lady you like and you’ll see how it improves!


Am I supposed to open all incoming emails?

Absolutely not. You are free to open the letters from ladies you like most of all.


How do I remove my profile?

To remove your profile simply send a message to MarmeLadies Customer Support by using Contact Us button at the top of the site. We’d be grateful if you let us know the reason you decided to stop using MarmeLadies.com.